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Privacy Policy

Introduction

Ladies Love Golf ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, purchase memberships, attend our coaching sessions, or participate in our events.

Information We Collect

We may collect the following information:

  • Personal identification information (name, email address, phone number, postal address)

  • Payment information (credit/debit card details, billing address)

  • Golf-related information (handicap, experience level, golf club membership)

  • Demographic information (age, gender)

  • Health information relevant to participation in our activities

  • Photos and videos from our sessions and events

  • Website usage data through cookies and similar technologies

  • Marketing preferences

How We Collect Your Information

We collect information when you:

  • Register for an account on our website

  • Purchase a membership

  • Book coaching sessions or events

  • Subscribe to our newsletter

  • Complete surveys or provide feedback

  • Correspond with us via email, phone, or social media

  • Participate in our coaching sessions or events

  • Use our website (through cookies and similar technologies)

How We Use Your Information

We use your information for the following purposes:

  • To provide our services to you, including processing your bookings and managing your membership

  • To communicate with you about your membership, bookings, and account

  • To send you important service information and updates

  • To personalise your experience and improve our services

  • To process payments and prevent fraudulent transactions

  • To send you marketing communications about our services, events, and special offers

  • To share relevant offers from our approved golfing partners

  • To comply with our legal and regulatory obligations

  • To analyse and improve our website and services

Legal Basis for Processing

We process your personal information on the following legal bases:

  • Performance of contract: Processing necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract

  • Legitimate interests: Processing necessary for our legitimate interests, such as to improve our services and enhance your experience

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose

  • Legal obligation: Processing necessary for compliance with our legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Our staff and coaches who need access to provide our services

  • Service providers who perform services on our behalf (payment processors, IT service providers, marketing partners)

  • Our approved golfing partners for marketing purposes (where you have provided your email address, which constitutes legitimate interest)

  • Golf facilities where our sessions and events take place (limited to information necessary for your participation)

  • Legal authorities when required by law or to protect our rights

We will not sell your personal information to third parties.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For membership information, we will retain your data for the duration of your membership and for a period of 6 years after your membership ends for tax and legal purposes.

Your Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data

  • The right to correction of inaccurate data

  • The right to erasure (in certain circumstances)

  • The right to restrict processing

  • The right to data portability

  • The right to object to processing based on legitimate interests

  • The right to withdraw consent

To exercise any of these rights, please contact us using the details provided below.

Marketing Communications

When you provide your email address to us, you agree to receive marketing communications from Ladies Love Golf and our approved partners about golf-related products, services, and events that may be of interest to you.

You can opt out of receiving marketing communications at any time by:

  • Clicking the 'unsubscribe' link in any marketing email

  • Contacting us directly using the details below

  • Updating your preferences in your account settings

Please note that even if you opt out of receiving marketing communications, we may still send you service-related communications.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our Cookie Policy.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [Privacy Email Address] Post: [Postal Address]

Your Right to Complain

If you have a concern about our information rights practices, you can report it to the Information Commissioner's Office (ICO), the UK's independent body set up to uphold information rights.

Last updated: [Date]

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